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✪ STELLADELLA  Privacy Policy

Your privacy, and the privacy of all users of STELLADELLAWEAR, is important to STELLADELLAWEAR is committed to protecting your privacy online. Accordingly, STELLADELLAWEAR has developed this privacy policy that describes the data we collect, how we use it, and with whom we share it (“Privacy Policy”). This Privacy Policy sets forth the policies and procedures of personally identifiable information received from users of the Service, including but not limited to the website at www.stelladella.com and the mobile applications created by STELLADELLAWEAR. This Privacy Policy is applicable to all site visitors, registered users, and all other users of the Service.

The terms “We”, “Us”, and “STELLADELLAWEAR ” refer to the STELLADELLAWEAR Service. The terms “You” and “Your” refer to you, as a visitor or user of the Service. By using the Service, you are consenting to our processing of your information as set forth in this Privacy Policy, as amended from time to time. Further, you acknowledge that this Privacy Policy is part of our Terms of Service (“TOS”), which is incorporated by reference, and by accessing or using the Service, you agree to be bound by all of its terms and conditions. If you do not agree to these terms, and the terms and conditions in our TOS, please do not access or use the Service.

Personal Information We Collect and Use:

  • Personal Information: When registering as a user to the Service, we receive and store the information you enter or provide to us in any other way. The types of personal information collected may include, but is not limited to, your name, email address, URL, phone number, Twitter, Google Plus and/or Facebook usernames, location, use information regarding your use of the Service, browser information, and any other data that is tied to such information (collectively, the “Personal Information”). If your location settings are active, we automatically receive your location when you use the Service. The Personal Information you provide is used for such purposes as allowing you to set up a user account and profile that can be used to interact with other users through the Service, improving the content of the Service, customizing the advertising and content you see, and communicating with you about specials and new features. We may also draw upon this Personal Information in order to adapt the Services of our community to your needs, to research the effectiveness of our network and Services, and to develop new tools for the community.
  • Profiles: “Public Content” refers to information that you submit or post to the Service for public display, such as photos, comments, reviews, and your public profile information.
  • Information Collected Automatically: When you use the Service, we automatically receive and record information on our server logs from your browser or mobile platform, including your location, IP address, cookie information, and the page you requested. This data is treated as non-Personal Information, except where we are required to do otherwise under applicable law. We only use this data in aggregate form to perform statistical analyses on user behaviour and characteristics. We may provide aggregate information to our partners about how our customers, collectively, use our site, so that our partners may also understand how often people use their services and the Service.

 

How My Information Is Shared:

Personal Information about our users is an integral part of our business. We neither rent nor sell your Personal Information to anyone. We may share your Personal Information with third parties with your permission or as permitted in our TOS. The third parties may in turn publicly display or publish the Public Content in connection with their own website and media platforms.

We provide some of our services through affiliates, service providers, partners and other third parties. We, and our service partners, may use your personal information to operate our sites and to deliver their services. These affiliates and third party service providers are not permitted to use personal information for any purposes other than to complete the order, assist you in participating in the particular service and communicating with you. We will encourage our service partners to adopt and post privacy policies. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners and is not subject to our control.

We may disclose information in the aggregate to third parties relating to user behaviour in connection with actual or prospective business relationships with those third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertising banners.

In the future, we may use third party advertising companies to serve ads when you visit the Service. These companies may use information about your Public Content (not including your name, address, email address, or telephone number) and activity related to your use of the Service to provide advertisements about goods and services of interest to you.

One of the primary reasons people use STELLADELLAWEAR is to connect with other users and service providers. Information such as your name and photo, location, list of friends, and the comments you write is shared with the SRELLADELLA community. Individuals reading this information may use it or disclose it to other individuals or entities without our control and without your knowledge. We therefore urge you to think carefully about including any specific information you may deem private in comments or other content (location or otherwise) that you create in the Service.

Law Enforcement and Protection. We may disclose your Personal Information to third parties in a good faith belief that such disclosure is reasonably necessary to (a) take action regarding suspected illegal activities; (b) enforce or apply our TOS and Privacy Policy; (c) comply with the legal processes, such as a search warrant, subpoena, statute, or court order; or (d) protect our rights, reputation, and property, or that of our users, affiliates, or the public. Please note that we are not required to question or contest the validity of any search warrant, subpoena or other similar governmental requests that we receive.

Invite Friends and Contacts. You may choose to provide us with another person's e-mail address or social network profile information so that person may be invited to create an account on this site and become your friend. We use this information to contact and, if necessary, remind that person about the invitation. By providing us with another person's e-mail address, you represent to us that you have obtained the consent of the person concerned with respect to such disclosure to us of their Personal Information. We may disclose such information if required to do so in order to comply with legal process, as described above.

Business Transfers If STELLADELLWEAR or substantially all of its assets are acquired, or in the unlikely event that we cease business operations or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party.

Cookies and Similar Technologies:

We send cookies to your computer through your browser to enable our systems to recognize your browser and tell us how and when pages on our site are visited and by how many people. Most browsers have an option for disabling the cookie feature, which will prevent your browser from accepting cookies, as well as (depending on your browser software) allow you to decide on the acceptance of cookies in a variety of ways.

Ads appearing on the Service may be delivered to users by our advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by us and our service providers and does not cover the use of cookies by any advertisers.

We use analytics (and related analytics programs) to better understand who is using the Service, and how people are using it. Analytics uses cookies to collect and store anonymous information such as time of visit, pages visited, time spent on each page of the website, IP address, and type of operating system used. We use this information to improve the Service and make it appealing to as many users as possible.

Security:

Your account is password protected for your privacy and security. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password, and limiting access to your computer, phone and browser such as signing off after you have finished accessing your account. We use industry-standard measures to protect Personal Information. However, we cannot guarantee the security of account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

The Service may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When linking to another site, you should read the privacy policy stated on that site. This Privacy Policy only governs information collected on the Service.

Privacy Practices of Third Parties and Third Party Sites:

The Service may contain links to third party websites and applications to which we have no affiliation. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other sites accessible through our site via links or service partnerships have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties. Additionally, other companies may place advertising on our site and may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

Control of Personal Information:

To the extent you include Personal Information in your Public Content (such as a photo of yourself), third parties may be able to identify you, associate you with your account, and contact you. Please do not include information in your Public Content that you expect to keep private.

Third parties can also associate you with your account using the user search and browse features of the STELLADELLA Service, which display your Public Content.

Upon your request, we will use commercially reasonable efforts to close your account, and cease displaying your Public Content on the Service; nevertheless, we may still retain your Personal Information and your Public Content in our systems. Registered users who wish to close their account should contact us.

Returns

We have a 3-day return policy, which means you have 3 legal days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at service@stelladella.com. If your return is accepted, we’ll send you an address for returns, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at service@stelladella.com.

  •  Damages and issues : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
  •  Exceptions / non-returnable items : Certain types of items cannot be returned, like custom products (such as special orders or personalized items) personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
  • Unfortunately, we cannot accept returns on sale items.
  •  Exchanges : The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • Refunds : We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  1. We do not accept return(s) if: You are returning the items just because you changed your mind (on size, color, etc.)   you are returning shoes, bags, or any other accessories ⋆ the products are damaged due to your mishandling ⋆ your return request is not approved by our staff
  2. The following items are not considered defective: 
  •  Items that are originally manufactured without tags or labels 
  •  Items with creases that may have been made while shipping
  • Items with unsatisfactory/incomplete finish due to mass production
  •  If there is a missing item from your order:
  • Contact our customer service center by e-mail or forum within 1 day of delivery.
  •  Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise. Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
  •  Requirements: Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
  • An item is eligible for cancellation if: You posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact us)
  • The order is delayed for more than 50 days since payment and you have not received any notification regarding the delay.
  • The ordered item is out of stock.
  •  We accept return(s) if: You receive a product different from your order. You receive a defective product.
  •  Return Instructions :
  • Post a return request on our Return forum within three days of receipt.
  • You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
  • A customer service representative will be in contact to assist you by email or phone.
  • Items returned must be in their original condition, which includes tags and any packaging.
  • Also, you need to include a note of your order number, name, and user ID.
  • Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff.
  • Returns that are shipped to us without any prior consent are not accepted.
  • Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
  • Please include all contents of the original package and free gifts (if applicable) in your return packaging.
  • Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

Changes To Privacy Policy:

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make material changes in the way we use Personal Information, we will notify you by posting an announcement, sending you an email, or updating the Privacy Policy on the site. You are encouraged to review the Privacy Policy from time to time in the event changes have been made. Users are bound by any changes to the Privacy Policy when they use the Service after such changes have been first posted.

Questions Or Concerns:

If you have any questions or concerns regarding privacy using the Service, please send a detailed message to service@stelladella.com We will make every effort to resolve your concerns.

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